The Project Coordinator will be the lead liaison between staff, clients, and principals for our creative projects. You should have education or training in project management or some project management experience, including informal. A basic understanding of web design and basic knowledge of graphic design best practices and processes would be a bonus and an asset in this role but is not a requirement.  You are someone who can ask the right questions, easily and comfortably chat with the client about their project goals, requirements, and budget, and translate that for our developers and designers using standard technical terms. You have great attention to detail, great scheduling abilities, are able to handle multiple projects and priorities at the same time and be comfortable with flexibility.

Position details

This position is a full-time, temporary position, filling in for parental leave with an approximate length of 18 months. Depending on the success of the chosen candidate during this period and business needs at the time this contract expires, there is potential for a transition to a full-time, permanent position with Design de Plume.

Proposed start date: November 14th, 2022 

Estimated end date: May 10th, 2024

Reporting Structure

The project coordinator will be part of the Project Management team and will be supported and mentored collaboratively by the team.

The project coordinator will report directly to the Partner & Strategic Leader, Meggan Van Harten.

Work Hours & Location

The regularly scheduled hours for this role are 9 am to 4:30 pm, from Monday to Friday in the office, with the possibility of a hybrid work agreement upon completion of your training.

Responsibilities

  • Collect and define project requirements, develop project briefings and statements of work
  • Manage project teams, freelancers, collect estimates, and provide project quotes
  • Provide end-to-end project management
  • Comfortable using project management software such as Scoro, Slack, Quickbooks, etc.
  • Work closely with design and development teams to translate business requirements into technical requirements
  • Communicate with the client through kick-off to project close
  • Create project plans, assign tasks, monitor and modify project schedules and manage resource plans
  • Create and send invoices
  • Schedule client-related meetings and calls
  • Assist in determining project fees for new business
  • Maintain document control, logs, task assignment lists
  • Develop and review project status reports
  • Handle client inquiries and assign related tasks to teams
  • Address client queries effectively and in a timely manner
  • Communicate regularly with remote colleagues
  • Actively participate and lead weekly staff and project meetings and creative-led conversations
  • Contribute to an environment that is clean, efficient, professional, proactive, and team-oriented

Key Performance Indicators for this role

At DDP we recognize that not all KPIs will be met for all projects, and are committed to creating a safe work environment where it’s okay not to hit the mark every time. We strive for excellence and aim to achieve these goals, but never at the cost of the quality of our work. The goals we aim to achieve for our project include the following:

  • Meet/modify deadlines while transparently communicating the project scope, timeline or quality changes to internal team and customers to identify and accept trade offs 
  • Identify and communicate project risks and issues with proposed actions
  • Build and maintain relationships with clients 
  • Aim to close out web projects with a profitability of 64% 
  • Produce a return rate for clients of 60%
  • Build mutual understanding with our team and client about the intended scope of work and be capable of identifying when something is out of scope, communicating that to the client in a collaborative way
  • Determine resource capacity & select the best resource for the project
  • At the project close, the team feels they thrived on the project and felt like they had enough time to deliver high-quality solutions
  • Customer satisfaction

About Design de Plume

Design de Plume Inc. is a national, Indigenously-owned creative firm that uses design to address the creative needs of businesses and organizations throughout North America. Design de Plume Inc. aims to deliver innovative solutions that leverage user-friendly technology and authentic designs, while encouraging education and understanding about effective creative communication. Our clients include private companies, not-for-profit organizations, governments, First Nations, and communities, working on both short and long-term creative projects.

The Design de Plume team has a national reputation as a leader in Indigenous design and innovation.

Design de Plume is a fast paced work environment with tight deadlines on occasion. We have a supportive collaborative team to help each other with the work load. We also support autonomous problem solving and encourage our staff to create and express their own solutions.

We offer a competitive benefits package and pride ourselves on being an equal-opportunity employer. We especially encourage applications from Indigenous individuals to apply.

Only candidates selected for an interview will be contacted.

How to apply

To apply please send your resume and portfolio with the subject title “Application for Graphic Designer Position” to Jenn at [email protected].