Frequently Asked Questions
DDP is more than a creative agency: we harness the power of design to amplify Indigenous voices, support marginalized communities, and build a more sustainable, inclusive world for all.
About Design de Plume
We’re a full-service creative agency providing:
- Strategy,
- Branding,
- Campaigns,
- Design Systems,
- Websites,
- and more!
We offer services across a variety of industries such as:
- Higher Education (Universities, Colleges)
- Cultural (Museums, cultural centres, historical projects)
- Government (Federal, Tribal/Indigenous, Provincial)
- Indigenous Businesses
- NGOs (ie. Not-for-Profits)
- Healthcare (Hospitals, Health Centres)
- Financial (Banks and Venture)
The timeline for each project can vary depending on its scope, complexity, and specific requirements. We begin every engagement with our Listening phase, which helps us understand your goals, audience, and needs. From there, we create a detailed work plan that outlines the full project timeline, including key milestones, deliverables, and approval stages.
Accessibility and Inclusivity
Accessibility ensures everyone can engage with your messages and is inclusive of all abilities. It’s not just about compliance—it’s about respect, inclusion, and equity.
Accessible design results in work that:
- Increases engagement and participation rates
- Reduces non-compliance risks
Inclusive design at DDP means designing with—not just for—diverse communities. We take the time to listen, learn, and engage with the lived experiences of the people who will use or be impacted by what we create. It’s about creating space at the table for everyone—and sometimes, it’s about redesigning the table altogether.
Yes, we design all our websites to meet accessibility legislation, including the ADA (Americans with Disabilities Act) in the U.S. and provincial standards in Canada such as the AODA (Accessibility for Ontarians with Disabilities Act) in Ontario, as well as applicable requirements in other provinces like Manitoba’s AMA, Quebec’s Act to Secure the Rights of Persons with Disabilities, and Nova Scotia’s Accessibility Act.
We follow WCAG 2.1 (Web Content Accessibility Guidelines) as the global standard for digital accessibility to ensure our websites are inclusive and usable for everyone. However, we see compliance as the floor—not the ceiling. Our goal is to create thoughtful, accessible designs that truly serve all users, regardless of ability.
Indigenous Design
Yes! Click here to view more information about how our work has amplified Indigenous culture in business.
We use the term “Indigenous” because it’s inclusive of First Nations, Inuit, and Métis peoples, as well as global Indigenous communities. It acknowledges original stewards of the land and respects cultural diversity without prioritizing colonial terms.
We honour the right of individuals and communities to define themselves. While we use “Indigenous” for its inclusivity and respect across global contexts, we recognize that some communities identify as “Native” or “Indian” based on tradition, legal status, or personal preference. We always follow the lead of the community we’re working with—respecting their language, voice, and identity.
Workshops, Training, and Speaking Engagements
We offer customized workshops designed to help your team build skills in inclusive design, accessibility, and Indigenous-informed communication. These interactive sessions are developed specifically for your audience, goals, and sector.
You’ll get:
- Inclusive facilitated team engagement, creating a safe space for everyone
- Customized research on your specific environment and audience needs
- Actionable advice for implementation that creates measurable results with community engagement
Request a Custom Workshop Estimate by emailing us at [email protected].
Yes! Through our signature talks, we invite audiences into powerful conversations that blend Indigenous wisdom, inclusive design, and accessibility into actionable frameworks for change.
To learn more email us at [email protected].
